Customer Success Team Leader: Elevate CSAT & FCR

Doctoralia Mexico is looking for an Onboarding Customer Success Specialist in Ciudad de México. The position involves managing and developing a customer care team, focusing on enhancing customer experience through effective communication and data analysis. The ideal candidate should have a minimum of 2 years in customer care, with 1 year in a leadership role, showcasing strong skills in problem-solving and customer interactions across various channels. A background in SAAS support is preferred, alongside proficiency in CRM tools.
#J-18808-Ljbffr