Job Description
We are currently looking for a Customer Support Specialist for an international company in the smart technology and e-commerce industry, focused on innovative wearable products that combine audio technology and AI-powered features.
Requirements
- English and Spanish proficiency
- Minimum 1+ year of experience in e-commerce or retail customer support
- Excellent written and verbal communication skills
- Strong accountability and ownership mindset
- Ability to work independently and follow procedures carefully
- Good organizational and problem-solving skills
- CSR: 1 year (Preferred)
Responsibilities
- Provide customer support through different communication channels
- Act as an escalation point for the support team
- Support teammates with product and process-related questions
- Maintain and update internal knowledge base documentation
- Coordinate with external vendo...