Job Description
Purpose
To derive meaningful insights from collections analytics and portfolio reports and datasets, while proposing alternative courses of action to improve operational metrics and deliver collections plan (e.g., PCL, W/O, OpEx). Lead the Insights team with particular focus on IB Collections, responsible for:
- Driving improvements to customer strategies in order to achieve plans
- Deliver meaningful and timely insights to enable teams to make effective decisions
- Having a continuous improvement mindset
Accountabilities
- Utilizes available diagnostic tools to identify system, strategy and operations issues
- Uses information to formulate action plans to optimize contact strategies leveraging available channels to improve collections effectiveness & minimize losses
- Monitors performance for IB Collections, identifying actionable opportunities to address market & portfolio headwinds
- Supports stake...