Director of Member & Guest Services & Facility Rentals

Principal Responsibilities:

The Director of Member & Guest Services and Facility Rentals is responsible for overseeing the operations and strategic direction of the Member and Guest Services Department, including front desk services, membership sales and retention, facility rentals, and security scheduling. This position provides leadership to ensure the highest standard of customer service, operational efficiency, and revenue generation, while actively supporting the JCC's digital transformation and organizational growth.

The JCC is embarking on a once-in-a-generation project, building a new JCC to serve the Vancouver Jewish and Greater Community. The Director will play a key role in re imagining policies, procedures, and service delivery to align with the evolving needs of members and guests, supporting the vision of the new JCC. In this context, the Director will also be pivotal in assessing existing member and guest services processes to identify oppor...