eCommerce Marketplace Operations Specialist

Job Description

Our leading retail client is looking for an Onsite eCommerce Marketplace Operations Specialist to join their team. The Marketplace Operations Specialist will manage relationships with third-party sellers on a growing eCommerce platform. In this role, you will drive performance by monitoring seller metrics, resolving operational challenges, and collaborating cross-functionally to deliver a best-in-class customer experience.

This will be a 5 month contract + extension and fully on site at the Mississauga office.Key Responsibilities:

Build and maintain strong relationships with Marketplace sellers, acting as a trusted operations partner.

Monitor and manage seller performance against key KPIs to ensure high service standards.

Coordinate and conduct regular seller performance reviews.

Act as a primary escalation point for customer issues related to seller orders, leveraging relationsh...