Especialista En Experiencia Del Cliente

Is responsible for maintaining day-to-day customer communications for our rapidly growing direct-to-consumer
e-commerce operations.
The specialist will work within a team to ensure an exceptional customer experience from pre-purchase to post-delivery.
**Key Responsibilities**:
**Order Management**: Manage daily tasks including checking dimensions, approving templates, providing tracking updates, and liaising between customers and the production team.
**Product Expertise**: Serve as a product expert, providing detailed information on custom-made-to-order hot tub covers, offer measuring support, and identify and capitalize on cross/upsell opportunities to build the best cover possible.
**Order Processing**: Place and amend orders in the e-commerce backend (Shopify).
**Issue Resolution**: Research and resolve order issues (e.g., lost, damaged, incorrect dimensions) and liaise
with third parties to file claims when necessary.
**Return Management**: Ge...