Executive-customer Care Voice-inbound (Bogotá)

Job Description

The user is responsible to process all back office transactions in US P&C client area namely-mid term changes, endorsements, Coding, correspondence etc. The primary responsibility is to process transactions as per the SLAs outlined by the client. Ensure that all the transactions are processed as per defined and documented desktop procedures. Ensure that the assigned targets in accordance with SLA are met. Ensure that the quality of the transactions is compliant with predefined parameters. Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures.

Responsibilities

• Data entry
• Copying information from one screen/source to another
• Very low training, ramp time (Between 0 to 5 days)
• Standard processing approach in almost all scenarios
• Very low AHT (Between 0 to 5 mins) for processing

Qualification...