Job Description
Job Title
Field Service Engineer - Medical Devices (Medellin)
Job Description
The Field Service Engineer provides technical support and maintenance, including troubleshooting, repairs, and installations. The role focuses on documenting service activities and preparing for visits, working under supervision to achieve first‑visit resolution.
Responsibilities
- Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards.
- Documents service activities in detail, including diagnostics, resolutions, test procedures, and case status, ensuring accuracy and completeness to maintain transparency and traceability.
- Works under direct supervision, following established processes, and using independent judgment to ensure compliance with operational polici...