Job Description
**JOB SUMMARY:**
As Front Office Manager you’ll lead the front office department to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements and local policies and procedures
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
**People**
+ Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers
+ Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
+ Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively
+ Recommend or initiate any HR elated actions where needed
+ Drive a great working environment for teams to thrive - connect departments to create sense of one team
+ Interact with outside contacts: guests, ...
As Front Office Manager you’ll lead the front office department to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements and local policies and procedures
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**
**People**
+ Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers
+ Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
+ Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively
+ Recommend or initiate any HR elated actions where needed
+ Drive a great working environment for teams to thrive - connect departments to create sense of one team
+ Interact with outside contacts: guests, ...