Guest Service Representative (Polanco)

Rooms & Guest Services Operations – JW Marriott Hotel Mexico City Polanco, Mexico City, Mexico. Full‑time, non‑management position.

• Organize, confirm and process guest check‑ins/ check‑outs and adapt for any changes
• Secure payment, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake‑up calls, delivering to the right department
• Communicate any emergency, lost item or theft to proper security staff and/or authorities
• Keep contingency lists in case of emergency and communicate any necessary messages

• Team‑spirited coworkers
• Encouraging leadership
• Support to ...