Job Description
Responsibilities
- Perform all duties as Senior Lobby host, including additional duties as follows::
- Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
- Provides functional assistance and direction to all departments.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
- Responds to guest needs and resolves related problems
- Supervises and directs lobby personnel.
- Supports and assists Front Office personnel and all departments at peak periods.
- Ensures VIPs and priority club guests receive special attention
- Assist Lobby Host in greeting, rooming, and sending off VIP guests.
- Inspects front office and back of house regularly for cleanliness.
- Assis...