Head of Customer Success

Job Description

About you

Customer Success leader – min. 5 years in a B2B SaaS environment, likely more
Experience in an early-stage/ embryonic CS function – experience building and establishing successful processes, playbooks, structures, automation technologies etc.
High-growth, fast-paced, dynamic environment preferred
Metrics-driven, with an analytical eye – judgements based on data
Worked with customers from high-value Enterprise through to low-value SMB and everything in between. The solution is applicable to companies of all sizes and verticals, and needs a CS expert that knows how to cater to all
Emotionally intelligent, personable, empathetic, collaborative, down-to-earth character