Job Description
Description
This is a strategic Director-level position responsible for leading and scaling AWS Enterprise
Support (ES) operations across the Asia Pacific, Japan, and China regions. The role requires
driving exceptional customer experiences for AWS's largest customers while building a world-
class support organisation that delivers measurable business outcomes. This position reports to
the Global VP of Support and manages 750-800+ support professionals across multiple countries
and time zones.
As the Head of ES in APJC, you will have the opportunity to help shape and execute strategy for
our highest level ES and Unified Operations (UOps) support products across the region. You will
be responsible for the growth and scale of a highly technical team of Technical Account
Managers (TAMs), Business Development Managers (BDMs) and their Managers, actively
identifying and promoting opportunities to efficiently grow and scale the business while
simulta...
This is a strategic Director-level position responsible for leading and scaling AWS Enterprise
Support (ES) operations across the Asia Pacific, Japan, and China regions. The role requires
driving exceptional customer experiences for AWS's largest customers while building a world-
class support organisation that delivers measurable business outcomes. This position reports to
the Global VP of Support and manages 750-800+ support professionals across multiple countries
and time zones.
As the Head of ES in APJC, you will have the opportunity to help shape and execute strategy for
our highest level ES and Unified Operations (UOps) support products across the region. You will
be responsible for the growth and scale of a highly technical team of Technical Account
Managers (TAMs), Business Development Managers (BDMs) and their Managers, actively
identifying and promoting opportunities to efficiently grow and scale the business while
simulta...