Head of IT Service Desk & Shared Services (Nearshore)

A leading technology services provider is seeking a Head of IT Tier 1 Service Desk and Shared Services Lead in Tijuana, Mexico. This senior role involves establishing and leading a high-performing Tier 1 IT Service Desk while creating a foundation for additional shared IT services. The ideal candidate will have over 10 years of IT operations experience and a customer-centric approach. This hybrid role requires strong leadership and strategic planning skills to enhance IT services delivery and employee experience.
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