Job Description
Head of Operations (AI-Driven Healthcare SaaS)
A fast growing AI-native healthcare startup is looking for a highly strategic and execution oriented Head of Operations.
This is a high impact leadership role for someone with strong operator DNA, startup intensity, and deep ownership mentality.
The ideal candidate combines customer obsession, operational rigor, AI-first thinking, and the ability to build scalable systems in fast paced environments.
Key Responsibilities
Own the full post sale customer journey, from onboarding to long term customer success and retention.
- Lead and scale customer operations processes across multiple clinic accounts in LATAM.
- Build and optimize AI-driven operational workflows and automations to improve efficiency and scalability.
- Develop onboarding systems, health scoring frameworks, customer success playbooks, and operational KPIs.
- Partner closely with Product, Sales...