Head of Service Management — ITIL & Audit‑Ready MSP

CRH Talento en IT is looking for a Head of Service Management in Puebla, Mexico. This role involves leading the ITIL strategy and ensuring excellence across customer environments. The candidate should have substantial leadership experience in IT services, manage audits, and possess advanced English skills. Responsibilities include governance of ITIL practices and maintaining service metrics. A competitive salary between $90,000 – 110,000 MXN monthly and benefits such as life insurance and a saving fund are offered.
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