Helpdesk / Chatbot support (Hybrid GDL)

Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk / Chatbot support (Hybrid GDL) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX). Job Title: Junior L1 Support Analyst (Chatbot Support) Location: (Guadalajara / Hybrid) Shift: 12x5 Support Coverage (Rotational Shifts Required) Role Overview We are looking for a Junior L1 Support Analyst to provide first-line support for chatbot-related queries. This role focuses on handling basic user inquiries, ensuring smooth chatbot interactions, and escalating complex issues to L2 support when necessary. The ideal candidate is a fast learner with strong communication skills and a structured approach to problem-solving. Key Responsibilities Act as the first point of contact for chatbot-related queries and issues. Respond ...