Incident Response Specialist: Triage, Swarming & MTTR Focus

A leading customer service technology provider is seeking an Incident Responder to manage incident triage, restoration, and support internal IT services, contributing to numerous critical SaaS applications. The role requires 3+ years of relevant experience, with a focus on collaborative response and continuous improvement. Candidates should be effective under pressure, have good communication skills, and be familiar with incident management tools. This position is hybrid, requiring some in-office presence in Mexico City.
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