Innovations & Practice Manager

An important global BPO company specializing in services, technology, and processes is seeking an Innovations & Practice Manager, who will lead the transformation of the company's service portfolio, evolving from traditional operating models toward innovative solutions based on advanced technologies (AI, Data, automation).

Key Responsibilities

• Business Model Transformation
  
  • Lead the transition from standard services to innovative and digital solutions.
    
  • Identify opportunities for improvement and disruption in current operating models.
    
• Service Portfolio Design and Management
  
  • Define, structure, and launch a portfolio of solutions based on AI, advanced analytics, automation, and emerging technologies.
    
  • Ensure alignment with market trends and client needs.
    
• Innovation Roadmap