IT Operations Manager
Microsoft Corporation
Job Description
**Overview**
IT Operations Manager (ITOM) role is clearly defined around owning IT project execution delivery, team leadership, team performance and operational control at site level including infrastructure capacity usage, compliance and governance. ITOM is responsible to deliver Deployment Efficiency, Operational Stability, Safety & Security adherence, and SLA performance.
**Responsibilities**
+ Manage all IT Development and IT Operations within the datacenter and ensure stable execution of deployment, break-fix, and operational activities (IT workload) align with SLA requirements including EHS, Security and Availability
+ Operations & Service Delivery Management including working with DC Technician Manager to manage shift-based IT operations activities
+ Provide direct escalation management for IT incidents including incident response / escalation bridge leadership and RCA preparation
+ Infrastructure, Capacity & Deployment Overs...
IT Operations Manager (ITOM) role is clearly defined around owning IT project execution delivery, team leadership, team performance and operational control at site level including infrastructure capacity usage, compliance and governance. ITOM is responsible to deliver Deployment Efficiency, Operational Stability, Safety & Security adherence, and SLA performance.
**Responsibilities**
+ Manage all IT Development and IT Operations within the datacenter and ensure stable execution of deployment, break-fix, and operational activities (IT workload) align with SLA requirements including EHS, Security and Availability
+ Operations & Service Delivery Management including working with DC Technician Manager to manage shift-based IT operations activities
+ Provide direct escalation management for IT incidents including incident response / escalation bridge leadership and RCA preparation
+ Infrastructure, Capacity & Deployment Overs...