IT Support Administrator

Role Purpose

The IT Support Administrator manages IT systems administration tasks alongside end-user support at Omilia, taking ownership of platform configurations, access management, and systems health monitoring. The role bridges IT support delivery with IT administration responsibilities, ensuring both end-user needs and back-end IT systems are maintained to a high standard.

Accountabilities

• Owns assigned IT systems administration tasks including user account management, access provisioning, and SaaS platform configuration.
• Accountable for resolving IT support requests within SLA and maintaining accurate IT documentation.
• Responsible for systems health monitoring, patch compliance, and endpoint security within assigned scope.
• Contributes to IT process documentation and continuous improvement of IT operations workflows.

Key Responsibilities

• Administer identity a...