IT Support Eng I, IT Services Global Support Desk

Amazon's IT Support is the first point of contact for technical support service requests. Our IT Support Engineer I spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Associate II will be customer focused and motivated by team success. You will be innovative, engaged, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.


Key job responsibilities
Provide first-level IT support through multiple channels (phone, chat, tasks)
Troubleshoot and resolve technical issues related to:
Account access and authentication
Software applications and systems
Network connectivity
Hardware problems
Basic security concerns
Document support interactions in ticketing sys...