ITSM & ITIL Architect — Enterprise NOC & Automation

Miratech is seeking an ITSM/ITIL Architect to serve as the process architect for a large-scale network consolidation program. The role involves designing the operational engine and ITSM framework, along with responsibilities like architecting automated incident-creation rules and collaborating with the Network Observability Architect. Candidates should have over 10 years of IT Service Management experience, especially in enterprise M&A integrations, with expert-level knowledge of platforms like ServiceNow or Jira Service Management. Competitive pay and a remote work culture are offered.
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