Job Description
Role Objective
Ensure timely collection of outstanding receivables, supporting healthy cash flow and efficient accounts receivable management.
Key Responsibilities
- Contact customers to collect overdue payments based on aging reports.
- Maintain accurate and detailed records of collection activities and payment status.
- Conduct account reconciliations and review/distribute customer statements.
- Manage deductions and resolve payment disputes in coordination with internal teams.
- Provide feedback on bad debt exposure and potential write-offs.
- Support credit evaluations and credit limit management with the Credit team.
- Escalate complex issues or disputes when required.
Cross-Functional Collaboration
- Work closely with Accounts Receivable (AR), Credit, Operations, Sales, Local Finance, Customer Service, and other stakeholders to resolve payment-related matters.