L3 Production Support Engineer - Pega

Job Description: Job Title: L3 Support Pega Quantity: 3 Work Model: Hybrid (24 days onsite) Experience Required: 68 years Role Description Key Responsibilities Own end-to-end resolution of L3 incidents via ServiceNow, including RCA and closure within SLA Perform deep technical analysis across Pega, Spring Boot services, integrations, and database layers Utilize: Splunk for log analysis, correlation, and triage Dynatrace/DataDog for performance analysis and dependency mapping Support and monitor: Batch jobs, schedulers, queue processors, listeners, and application health Raise, track, and manage defects in JIRA / JTFM, including: Detailed RCA documentation Mapping production issues to backlog items Driving fixes to closure with Dev teams Participate in daily defect triage calls and ensure alignment between production issues and JTFM tracking Execute and validate standard, emergency, and release-related changes Collaborate with L2, Development, Infrastructure, and vendor teams for incid...