Major Incident Manager (Bogotá)
Amadeus Hospitality
Job Description
Job Title
Major Incident Manager
Overview
The IT Service Management team (ISM) oversees the response to major Amadeus stability incidents. Spread over global sites (Bogotá, Sydney, Erding and Miami), the team works 24x7, following the sun and operating on weekends and holidays. The team is composed of experienced IT Service Managers and is currently seeking a dedicated colleague to support all operational activities and help Amadeus deliver stable business services to its customers.
In this role you will be accountable for the availability of production services provided by Amadeus to its customers, focusing on the most impacting incidents and reducing their business impact through quick recovery, prevention, and continuous improvement.
Responsibilities
- Coordinate the end-to-end response to major incidents: establish effective communication channels and engage relevant technical teams.
- Lead incident calls (including wi...