Manager - IT Service Management
Manulife
Job Description
We are seeking a Manager, IT Service Management to lead a critical part of our IT Service Management and Production Support organization. In this role, you will drive consistent, high-quality support across customer-facing products, enterprise applications, and core infrastructure services.
You will lead a multi-disciplinary team responsible for incident resolution, service request fulfillment, operational monitoring, reporting, and continuous improvement. This is a hands-on technical leadership role that combines people leadership, ITSM process ownership, and broad technical expertise.
You will help improve service performance through clear service level agreements (SLAs), structured processes, data-driven decision-making, and an automation-first mindset—enhancing reliability while reducing manual effort.
This role partners closely with global incident, problem, and change management teams, as well as IT Operations governance, representing both customer and ...
You will lead a multi-disciplinary team responsible for incident resolution, service request fulfillment, operational monitoring, reporting, and continuous improvement. This is a hands-on technical leadership role that combines people leadership, ITSM process ownership, and broad technical expertise.
You will help improve service performance through clear service level agreements (SLAs), structured processes, data-driven decision-making, and an automation-first mindset—enhancing reliability while reducing manual effort.
This role partners closely with global incident, problem, and change management teams, as well as IT Operations governance, representing both customer and ...