Job Description
Position: Manager of Operations Control Room
Location: Bogota, Colombia
Employment type: Full-time
Work model: on-site
DUTIES AND RESPONSIBILITIES
- Build and maintain relationships with internal and external clients (staff, operators)
- Coordinate and supervise staff, ensuring adherence to company standards
- Contribute to company development through operational support and feedback
- Document tasks and report to management, including data analysis and KPIs
- Motivate, train, and coach staff, especially new employees and OCR team members
- Develop and implement procedures, workflows, and performance metrics for OCR
- Submit consolidated bonus reports to HR on time
- Manage resources to achieve performance goals and ensure service standards
- Stay updated on company procedures, promotions, and game strategies
- Report deviations from company standards and suggest improvements to...