Manager, Service Performance

LocationPlaza Carso II, Polanco, Miguel Hidalgo, CDMXBenefitsSalary according to experience.Over Law Benefits.Key ResponsibilitiesLatAm Smartphone Repair Centers Development Management (Mexico, Chile, Peru, Colombia, Panama).
Customer service satisfaction and KPI management in Latin America, following up on achieving local assessment service goals.Implement headquarters' overseas customer service work plan and service strategy.Formulate service policies and processes development, promote with service content implementation, and plan service innovation activities.Manage market product reputation information and quality issues.Manage local service team of agents and service providers, handling customer and user complaints in Latin America.QualificationsBachelor's degree or above, with at least 1 year of relevant service work experience; strong consumer-oriented service awareness.Candidates with experience in smartphone industry aftersales service preferred.Good communication skill...