Mobile Advanced Technical Support Representative

What's the role?

As a Mobile Advanced Technical Support (MATS) Representative, your primary role will involve managing Mobile Tech Support interactions with our customers, ensuring a high level of courtesy, efficiency, and professionalism. You will receive work through various channels, including phone calls (warm transfers from the Mobile Care Team), web, chat, email, the Case Management Console, etc. Task assignments may vary based on departmental needs, with supervisors designating specific responsibilities to different agents to meet our objectives.

As a member of the MATS Team, you will provide advanced alternative solutions aimed at retaining customer loyalty, engaging with customers through calls and web-based tools during live interactions. A successful MATS Agent should possess a comprehensive understanding of Liberty's practices and operations, consistently demonstrating proficiency in the skills required within the Call Center environment. Additionally,...