Multi Skilled Consultant

Description

To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas

Achieve net profit growth for business

Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards

Engage with the customers in a professional way as specified in the service standards

Ensure customer's needs and expectations are understood and solutions provided

Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer

Convert identified leads into successful sales

Achieve individual targets as set according to appropriate business area or sales plan

Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration

Approve, validate, verify, check and authorise Frontline ...