MX Collections Specialist

Responsible for overseeing the day‑to‑day management and follow up of accounts identified as potential bad debt. This role collaborates with Sales, Ops, Cash, Billing, and IT to ensure pre‑payment accounts remain current and coordinates collection efforts for pre‑payment and accounts.

• Reconcile pre‑pay customer accounts to ensure payments are matched to the appropriate invoices.
• Identify and send regular requests to the Cash Team with offsets.
• Contact customers to collect on past‑due accounts where pre‑payment was not received.
• Identify issues and work with customers, internal departments, and management to resolve past dues, short‑payments, and overpayments.
• Respond to customer inquiries and requests, including issuing statements and providing invoice copies and documentation.
• Manage the refund process for pre‑payment customers for cancelled loads, duplicate paymen...