Native English Speaking Call Center Agent

Palmaïa: The house of Aïa Resort is a leading hospitality Hotel located in Playa del Carmen, Quintana Roo, Mexico.We are dedicated to providing our guests with exceptional vacation experiences through our luxurious resorts and top-notch customer service.Our call center is a crucial part of our operations, as we strive to provide prompt and efficient assistance to our guests before, during, and after their stay.
**Job Description**:**Key Responsibilities**:- Assist guests with inquiries, reservations, changes, and cancellations- Provide information about our resorts, amenities, and services to guests- Troubleshoot and resolve any issues or complaints from guests- Collaborate with other departments to ensure guest satisfaction and resolution of any problems- Maintain accurate and detailed records of guest interactions and transactions- Meet and exceed established performance metrics, including call quality, response time, and customer satisfaction ratings- Stay up-to-date on all c...