Officer, Intermediaries Contact Center

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Intermediaries Contact Center aims to provide universal life administration support to agency force, including Underwriting, Policy Administration and Claims.

Job Responsibilities

Address agency enquiries of life administration, via written correspondence, verbal conversations, and face-to-face sessions

Offer real case consultations, communications with operation and agency, case ownership and management until resolution

Engage in continuous self-development with regards to ...