Operations manager - Callcenter

Xpotential Marketing Group (XPMG) is a dental-focused operations and AI platform company dedicated to helping dental practices grow through better patient communication, scheduling, and trust. Since 2016, we've operated a Medellín-based contact center serving U.S. clients. Our flagship product, Vantage AI, is an AI‑powered patient engagement platform combining voice AI, automated scheduling, live agent support, and analytics, currently scaling across major Dental Service Organizations (DSOs).

The Role: We are looking for a hands‑on Director of Operations to lead the performance, culture, and gross profit of our Medellín contact center, and the operational success of Vantage AI for our DSO clients. This is not a behind‑the‑desk role. You'll be on the floor, in the data, mentoring team leads, and evolving our operating model as AI transforms what our teams do. This position is a direct path to VPofOperations / General Manager for the right leader.

Key Responsibilitie...