Order Services Team Lead

Location: 530 West Broadway, Vancouver BC, Canada  Core hours: Monday to Friday from 8am – 4:30pm PST We value collaboration, both in-person and remotely.

This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite a minimum of 1 day per week.

Role Summary As the Order Services Team Lead, you will be providing leadership and support to the Order Services team,  delivering hands-on guidance, coaching, and achievement of daily SLAs with a vital focus on delivering word-class Customer Service to Eminence Customers and internal teams.

In this role, you will be responsible for Eminence account creations, shipping inquiries, return and Customer Care support, and provide coverage for Order Services Representatives, Order Services Supervisor and Retail Order Services Supervisor as needed.

You will also be reporting directly to the Order Services Supervisor.

Responsi...