P2P Service Delivery (Sd) Lead Ngsc

**Summary**:Dirigir la función de FRA en un país en varias divisiones O dirigir una línea de servicios/proceso/área/tecnología de FRA y asegurar la entrega del servicio de principio a fin en todas las divisiones de Novartis**About the Role**:Location: Hybrid.CDMX- Your key responsibilities:- Service Delivery:- Proactive management of Regional (multiple countries and languages) Service Delivery to Novartis Associates and 3rd party suppliers.Primary ownership of all Service Delivery critical metrics (inquiry cycle time, open and aging tickets, TAT, customer satisfaction - smiley faces, etc.).
Ensuring a consistent methodology and data collection (important metrics) and internal customer/3rd party supplier issue follow-up and mitigations.
- Key vendor manager and partner for all 3rd parties providing service delivery within their regions.
- Key member of the global P2P Service Delivery Management and Governance team.Actively participate and collaborate with all global NGSCs...