Planner & Customer Operations Coordinator
dsm-firmenich
Job Description
Planner & Customer Operations Coordinator
Location: Satigny, Geneva, Switzerland
This role connects Planning, Production, Quality, and Customer Experience to ensure smooth end-to-end (E2E) order execution from planning to shipment.
It combines production planning ownership with dedicated hypercare customer management, ensuring optimal service, prioritization, and responsiveness in a dynamic environment.
The role acts as a Single Point of Contact (SPOC) for assigned hypercare customers, with full accountability for critical orders, driving alignment across stakeholders and managing risks, escalations, and service performance.
Key responsibilities:
· Coordinate across Planning, Production, Quality, Customer Experience (CX), and stakeholders to ensure optimal lead times and execution for hypercare and co-pre-ship orders
· Manage daily planning and scheduling (production plan, capacity, batch sizing, raw materials, release/moni...
Location: Satigny, Geneva, Switzerland
This role connects Planning, Production, Quality, and Customer Experience to ensure smooth end-to-end (E2E) order execution from planning to shipment.
It combines production planning ownership with dedicated hypercare customer management, ensuring optimal service, prioritization, and responsiveness in a dynamic environment.
The role acts as a Single Point of Contact (SPOC) for assigned hypercare customers, with full accountability for critical orders, driving alignment across stakeholders and managing risks, escalations, and service performance.
Key responsibilities:
· Coordinate across Planning, Production, Quality, Customer Experience (CX), and stakeholders to ensure optimal lead times and execution for hypercare and co-pre-ship orders
· Manage daily planning and scheduling (production plan, capacity, batch sizing, raw materials, release/moni...