Job Description
unifyCX is expanding its team in Barranquilla, seeking a Quality Assurance (QA) Team Lead to ensure that customer interactions meet company standards. The role demands strong leadership, coaching, and analytical skills to enhance overall customer experience.
As a QA Team Lead, you'll supervise a team of Quality Analysts, perform data analysis, and conduct training sessions, all while ensuring compliance with company standards. Join us in fostering a high-performance environment.
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