Quality Assurance Analyst (Call Center)

**Job Information**:Department Name- Quality AssuranceJob Type- Full timeIndustry- CommunicationsService Now Ticket- INC*******Modality- On SiteWork Experience- 0-1 yearAssigned Recruiter ContactDate Opened- 10/14/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- *****- The Quality Assurance Analyst is responsible for evaluating and improving the overall quality of customer interactions, documentation, and process execution across all channels.Beyond evaluations, this role generates business insights through data analysis, identifies systemic improvement opportunities, and collaborates with Operations, Training, and Continuous Improvement teams to drive performance and customer experience enhancements.
**Requirements**:- Bachelor's degree (desirable).
- QA Call Center experience (must).
- Continuous Improvement experience (plus).
- Car Insurance Policies & Regulations (plus).
- Bilingual - English and Spanish (must).
**Activities...