Job Description
Regional Business Administrator – Salesforce Service Cloud
Main responsibilities:
Salesforce Service Cloud administration: user setup, modification and deactivation, roles, profiles, permission sets, public groups, and sharing settings.Maintain and enforce Salesforce security protocols and governance practices.Own first-level technical support and manage defects in production and UAT.Lead end-user training, materials, and user support for O2C processes.Identify underutilized features and implement automation to improve efficiency.Monitor adoption KPIs and drive continuous improvement based on user feedback.Configure and maintain reports & dashboards based on business requirements.Experience: Previous Salesforce administration experience and O2C process knowledge.Soft skills: Excellent communication and interpersonal skills. Strong stakeholder management.Techni...