Regional Service Manager - WA & SA
ThermoFisher Scientific
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:** The role is a people leadership role with a focus on service business development and growing the service business whilst leading a team of field service engineers, 3rd party contractors, channel partners and supporting customers. This includes ensuring the smooth and efficient operation of the field service team, maintaining high service standards, and delivering excellent customer service. The role is responsible for customer communication, allocating resources for managing breakdown repairs, planned preventative maintenance and installations in collaboration with service operations center.
The Region Service Manager is accountable for developing and growing service business across LED and TPP services in the region and monitoring service delivery performance KPIs, reviewing field service data, and making decisions t...
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:** The role is a people leadership role with a focus on service business development and growing the service business whilst leading a team of field service engineers, 3rd party contractors, channel partners and supporting customers. This includes ensuring the smooth and efficient operation of the field service team, maintaining high service standards, and delivering excellent customer service. The role is responsible for customer communication, allocating resources for managing breakdown repairs, planned preventative maintenance and installations in collaboration with service operations center.
The Region Service Manager is accountable for developing and growing service business across LED and TPP services in the region and monitoring service delivery performance KPIs, reviewing field service data, and making decisions t...