Renewal Specialist (Medellín)

Position Summary

The Renewal Specialist will be responsible for renewing software contracts across Empresa confidencial’s customer base. This is a go-to-market role with sales oriented responsibilities. The main goal is to drive contract renewal rates, support retention and identify upsell opportunities during the renewal process. This is an in-office role.

Key Responsibilities

• Drive renewal conversations to increase renewal rates, support retention and identify upsell opportunities
• Work closely with Account Management to identify risk factors and support smooth renewal execution
• Partner with General Managers and Product teams to share customer feedback and support customer negotiations when needed
• Ensure renewals are accurately documented and properly forecasted
• Build and maintain strong relationships with customers and partners to support contract resolution and renewal execution
• Help improve the renewal...