Job Description
Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages.Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
**Summary of the Role****The Resource Planning Specialist is responsible for the creation of schedule requirements needed to meet weekly, daily and interval level customer demand.In this role, you'll create both the requirements and schedules that align with contact arrival patterns across multiple support channels and then allocate those requirements and schedules across a vast vendor network to be fulfilled by our BPO's.You'll need to account for unique labor laws and restrictions, different time zones and work patterns, to be successful.This role works closely with capacity planning and operations to ensure our BPO's are fulfilling the schedule require...