Retention & Loyalty Architect

UnifyCX in Barranquilla, Colombia is seeking a proactive Retention Specialist to strengthen relationships with customers and reduce churn. You will engage with customers at risk of discontinuing services, promote additional products, and analyze retention trends. The ideal candidate has excellent English skills, a customer-first mindset, and experience in retention or account management. This position offers the opportunity to work in a dynamic environment with a focus on delivering exceptional customer experiences.
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