Job Description
We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team.
Contract: Full-time, indefinite term
Salary Range: 3´400.000 COP
Purpose of the Role
The purpose of this role is to manage all team and process related issues. This would entail team management activities including effective process control, monitoring voice standards, performance reporting, value innovation, develop sales skills on the team assigned and escalation resolution. The team size would be of 15 - 20 agents on inbound sales
Key Responsibilities
'• Job responsibilities are below, but not limited to Coach / monitor the employees in production by providing with feedback about individual strength and weaknesses
• Ensure team is aware of all updates and changes in pol...