Job Description
Accountabilities
- Provide relevant feedback and coaching during live call observations, side by side, group coaching, skill building and lesson plans.
- Conduct one-on-one coaching with ScotiaHelps FE Advisors to recognize success, help overcome obstacles and set focus thereby ensuring continued improvement of knowledge, efficiency and quality.
- Effectively manage direct reports following performance management protocols that address any performance, attendance and conduct concerns while working with HR and ER as required.
- Effectively execute and ensure operational and management routines are followed that support employee development and performance.
- Provide a best‑in‑class customer experience when dealing with business partners, customers, or team members by resolving customer matters; authorizing correspondence and understanding the customers’ circumstances.
- Provide human, straightforward, and knowledgeable service through...