Seasonal Customer Service Specialist (Medellín)

Join the Empresa confidencial team as a Customer Service Specialist. This is a 6-month fixed-term (seasonal) contract. The Customer Service Specialist will play a pivotal role in providing outstanding support and creating a seamless experience for dental offices using our services. We are looking for a professional who can blend high-level customer service with specialized knowledge in dental revenue cycle management (RCM) and logistics. Your goal will be to resolve inquiries promptly and ensure client satisfaction at every touchpoint, acting as a trusted partner for our dental clients.

Responsibilities

• Serve as the first point of contact for dental offices, addressing inquiries related to fee negotiations, membership plans, revenue cycle management, and medical billing.
• Provide clear and professional communication via phone, email, and chat support.
• Assist clients in navigating services, resolving issues, and connecting them with the approp...