Semi Sr Platform Engineer Analyst IT Support

11274 Citi Business Services Costa Rica, SRL

🌍 100% Remote Full time

Job Description

Position Summary

The position has the responsibility for researching, troubleshooting and supporting multiple clients applications located in LATAM region who uses a wide brand of technologies and environments. The role of Platform Engineer requires the expertise and skills to diagnose serious issues and provide exceptional support for mission-critical applications as part of Platform Services Team, under the umbrella of the developer organization.

Essential Responsibilities

  • Maintain essential IT operations, including Unix/Linux operating systems, Messaging middleware (MQ), Databases, Application and Web servers.
  • Manage, facilitate and own product support requests through consistent, positive and proactive IT methodologies using ticketing system
  • Troubleshoot, research, analyze and work with appropriate resources to solve problems
  • Identify and escalate situations requiring urgent or additional attention
  • Ju...

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    Job Details

    Location 🌍 Remote
    Posted June 03, 2026