Senior Account Manager / Account Manager (Bogotá)

Contract Type: Brick and Mortar

Location: Bogotá - //BOGOTA

Date Published:

Job ID: REF31925P

Sutherland is seeking an organized and goal-oriented person to join us as an Senior Operations Manager . We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Responsibilities

1. Managing Cluster/Community Performance
   • Complete weekly coaching sessions and call audits.
   • Complete weekly huddles and come up with Team strategy to achieve operational goals.
   • Partner with Operations Manager on Continuous Improvement activities, training and action plans.
2. Client advocate
   • Accomplish weekly deliverables, such as:
     • Coaching compliance inclusive of RCAs and action Plans
     • Team attendance in...